David Jones

DAVID JONES 8th October 09 Strategic Recommendations Report 08 Fall Executive Summary The Australian retail labor is experiencing significant changes in both macro and industry environments. Companies atomic number 18 required to improve customer service quality to confine customers as rivalry for customers is increasing due to the rising come of online retailers. To meet this challenge, David Jones should expand into online retailing. Building customer truth pass on determine the viability of the transformation into a successful e-commerce company. Additionally, identification of stakeholders and their requirements ar crucial in major organisational changes. To respond to changes in the remote environment, David Jones should scale back on capital expenditure on its vivacious business model and invest in engineering to build a cutting-edge e-commerce platform. Improving the efficiency of existing operations would secure the financial position of David Jones, while resources be devoted to the new business model. Employee empowerment and establishing customer the true levels would realise higher customer service and build loyalty for current and future operations. These organisational changes would not only result in improved shareholder value, but also meet demands from contrasting stakeholder groups. Table of content 1.

INTRODUCTION3 2.EXTERNAL ENVIRONMENT ANALYSIS3 2.1. big Environment3 2.2. Industry Environment4 2.3. Internal Analysis and schema4 3.STAKEHOLDER ANALYSIS5 3.1. Primary Stakeholders5 3.2. Secondary Stakeholders6 3.3. Social and Institutional Pressures and Trends7 4.strategic RECOMMENDATIONS7 4.1. Development of Future trading operations7 4.2. Improvements in Existing Operations8 5.ORGANISATIONAL IMPACT10 5.1. E-commerce platform10 5.2. Customer loyalty programs10 5.3. Employee Empowerment11 6. result11 7.REFERENCE LIST1 1.... If you want to get a all-inclusive essay, order it on our website: Ordercustompaper.com

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